Now get your queries answered of parcels on India Post via Twitter

India Post, which is the world's largest postal network has been actively using the social media platform Twitter to resolve customer complaints. The government-operated postal system is replying to all consumer-related tweets and it
is certainly stepping up its game in digital customer services. 

Now, customers will just have to tweet the issue that they might be facing and mention the consignment related details and IndiaPost will get back to them. Here's a conversation between a customer and the postal service:

Ajit Kumar Khan, a consumer tweeted that "@cpmgwbengal I have despatched a registered cover bearing registration no.RW942188536IN from ITALGACHA so 700079 to BOI, SALKIA BRANCH 711106 on 8 July. It's still lying at Howrah RMS SINCE 4 am,12 July that too after lodging complaint. Thereafter it has not moved during  3days."

To this query, India Post replied: "As per tracking report RW942188536IN delivered from Salkia HO on 15.07.2020. Chief PMG, West Bengal"

The IndiaPost is also solving customer queries related to other services that they provide. These include banking and remittance, delivering mails, providing insurance, accepting deposits under small savings schemes, and e-commerce. 

During the lockdown, where people have been facing a lot of inconvenience with regards to going to offices physically, IndiaPost has also launched a digital payment option for its customers. This is for people, who have been using the government departments' banking and remittances services and want to pay their premiums online.