Online redressal of your EPF grievance: Wondering how to lodge your complaints or raise queries without bothering to go to the Employee Provident Fund Organisation's (EPFO) office. The EPFO gives you the facility to do it online. For people who do not know how to do it online, we will tell you how to do that easily. You can lodge your complaints or get your EPF related queries addressed through the EPF i Grievance Management System (EPFiGMS).
EPFiGMS is the online grievance management system which is a customized portal of the EPFO. The grievances can be lodged at any place and will land in the concerned office to which the grievances pertain. Grievances can be sent to Head office at New Delhi or to the field offices now 135 across the country.
EPFiGMS is the online grievance management system which is a customized portal of the EPFO. The grievances can be lodged at any place and will land in the concerned office to which the grievances pertain. Grievances can be sent to Head office at New Delhi or to the field offices now 135 across the country.
There is now a revamped EPFiGMS 2.0 is available with several advanced features, most important being
- Grievance can be lodged by PF member, EPS Pensioner, Employer and others
- OTP verification
- Online lodging of grievance/complaint based on UAN
- UAN integrated with a master database of EPFO resulting in the identification of EPF office for a redress of grievance
- Grievance can be lodged for multiple PF numbers available in UAN
- PPO number validation/integration (for EPS pensioners) with a centralised database of EPFO
- Facility to send reminder for pending grievance
- View current status of the grievance
- Facility to provide feedback on redress of grievance
- Comprehensive categorization for identifying the grievance prone areas
- Facility to upload more than one grievance document
Further, once a grievance is registered, the system generates a unique registration number and auto-generates acknowledgment through SMS & email. There is the ease of registration of grievance and faster redressal after revamp. The interface is now bilingual. This is EPFO's in-house grievance redressal platform. The organization claims to have solved 92% of the grievances within 20 days of the complaints. Around 4% is resolved in between 20 and 30 days and less than 60 days. You can visit www.epfigms.gov
