A TDR is a process which is used in e-ticket cancellation after preparation of reservation charts and the e-tickets cancelled by agents. A ticket deposit receipt (TDR) request is filed with the
Indian Railway Catering and Tourism Corporation (IRCTC) to claim a refund for the cancelled e-ticket tickets.
Indian Railway Catering and Tourism Corporation (IRCTC) to claim a refund for the cancelled e-ticket tickets.
Generally, an e-ticket cannot be cancelled after chart preparation due to which passengers are requested to use the online TDR filing for such cases and track the status of the refund through tracking service provided by IRCTC.
According to IRCTC, a user is not entitled to get a refund of fare on confirmed e-tickets in case the ticket is not cancelled or TDR not filed online up to four hours before the scheduled departure of the train. Further, a refund of fare is not entertained if RAC e-tickets are not cancelled or TDR not filed online up to thirty minutes before the scheduled departure of the train.
A TDR request can be filed online via the IRCTC e-ticketing website. A user can select file TDR from the services menu. After a TDR request is filed successfully, the IRCTC will forward the claim to concerned Railways to process the refund and money of refund amount will be credited back to source account through which payment was made after receiving the same from the concerned Railway department. Users are directed to mail the issue at etickets@irctc.co.in for any other clarifications.
E-tickets cannot be cancelled after preparation of charts, however, the registered agents are required to send a mail to etickets@irctc.co.in if their customers request ticket cancellation. An agent should send all the personal details such as PNR, transaction ID, train number, source station, destination station, date of journey, serial number, passenger name, age, sex and the reasons for filing TDR.
