Aadhaar has become one of the most important identity documents and it is mandatory for every citizen to have one. In case you are facing an issue at Aadhaar enrolment centre regarding your Aadhaar updation or if you
have applied for Aadhaar but haven't received it, you can file a complaint online through Unique Identification Authority of India (UIDAI) website.
have applied for Aadhaar but haven't received it, you can file a complaint online through Unique Identification Authority of India (UIDAI) website.
In order to file the complaint, you need your enrollment ID, However, if the complaint is related to Aadhaar operator and/or enrolment agency, you don't have to mandatorily provide your enrolment ID while filing the complaint. If you are filing the complaint regarding non-generation of Aadhaar, you need to provide the enrolment ID on the website.
Here's how you can file Aadhaar related complaints online:
Step 1: Visit www.uidai.gov.in and select 'Contact & Support' tab.
Step 2: Click on 'File a complaint' option.
Step 3: A new webpage will open. Enter the details as required - 28 digit enrolment ID, name, mobile number and email ID. Enter your postal code and select your village/town/city.
Step 4: Select the type of complaint and category of complaint from the drop-down menu. You will also be asked to provide your concern. Enter the captcha code and click on submit.
Note that if you have any other complaint, then you can call on the toll-free number 1947 or send an email at help@uidai.gov.in.
Via Chatbot (Ask Aadhaar)
UIDAI chatbot is an automated chat platform available on UIDAI official website for quick automated response related to Aadhaar and its services. It is available on the main page of UIDAI website and resident portal at right bottom.
By clicking on blue icon of ‘Ask Aadhaar’, resident can start interacting with Chatbot. It supports Hindi and English languages.
UIDAI's website also provides you with the option of checking the status of your complaint. In order to check the status just visit UIDAI website and under the 'Contact and Support' tab, select 'Check Complaint Status'. Enter the complaint ID generated when you submitted the complaint and enter the captcha code. Click on 'Check Status' and the status of your complaint will be displayed on the website.
It is worth mentioning that a person has to visit the Aadhaar card update centre for a fresh enrolment for Aadhaar card for self or for any family member, for the modification of name, address, date of birth, gender, mobile number, email. Children having Aadhaar card attained the age of 15 years are also required to visit the Aadhaar update centre to update biometric details including fingerprints, iris & photograph along with valid address proof documents.
The nearest Aadhaar update centres can be located by visiting UIDAI website. A person can click on ‘Locate an Enrolment Centre’ under ‘My Aadhaar’ option given on the homepage of the website. On the new window opened, a person can locate the nearest Aadhaar update centres by ‘state’, ‘postal code’ and direct search. The option of state will provide a list of all active Aadhaar update centres in the state, selected district, sub-district and town/village.
Walk-In at Regional Offices
Resident can walk in to the respective regional offices according to their state for their queries or submission of complaints related to Aadhaar, UIDAI said.
Via post
Residents can also approach UIDAI by post. Grievances may be lodged in UIDAI HQs or ROs through post/hardcopy.
